A few words about myself

Design geek & project manager hailing from Belgrade. UX/UI is in my ❤️. Futurist. Modern design-oriented. Detailist. Aspiring dog walker and vintage guitar enthusiast.

Education

Union — Nikola Tesla University

Oct 2010—Dec 2016
Belgrade

• Masters degree - IT Management

Work Experience

Jack’s Flight Club — Project Manager & UX/UI designer

Nov 2019—May 2021
remote

• Optimized workflows related to web scraping, data analysis and automation. Did quality control and bug tracking for the website, user portal and mobile apps. Made sure tasks were done and deadlines were met by the team. Worked on CRM automations and contact management. Wrote training manuals, designed customer front-end forms, web pages and illustrations. Communicated between founders, CTO, designers and developers in planning, designing and building the website, user portal and mobile apps.

Jack’s Flight Club — Member Experience

Dec 2018—Nov 2019
remote

• Responded to general customer requests by email and processed cancellations. Communicated with customers through various channels, acknowledging and resolving customer complaints. Worked on client contact management, data entry and managed company social pages. Created and maintained solutions for a more efficient service rate. Communicated and coordinated with the team and provided feedback on the efficiency of the customer service process.

GroundLink — Customer Support Agent

Apr 2017—Sep 2018
Belgrade

• Answered phone calls, taking reservations in the company system. Effectively responded to customer requests by phone and email, while maintaining service level quota. Provided accurate information to customers regarding service cost, vehicle type and company policies, as well as promoting relevant products, upselling and responding to customer questions and complaints. Worked in shifts, nights and weekends with minimal supervision.

Bibo Global — ESL Tutor

Aug 2014—Apr 2017
remote

• Provided home-based 25-minutes lessons to students worldwide via Skype, teaching the English language. One-on-one lessons with students of all age groups with varying levels of English knowledge, gaining a courteous, professional and friendly relationship with clients. Delivering of after-class notes and refining time management as classes were short with a lot to cover in a short period of time.

Exit Festival — Quality Assurance

Apr 2013—May 2014
Belgrade

• Communicated with internal staff, planned tasks, managed and prioritized issues related to the brand’s website, social media platforms, as well as report bugs and errors to the development team. Tasked with promoting Exit Music Festival through social media and analyzing and reporting organic outreach of promos.

Exit Festival — Content Creator and Copywriter

Mar 2011—May 2014
Belgrade

• Participated in promotional work prior to Exit Music Festival, focusing on social media writing, sharing and feed maintenance and public flash mobs. Developed strategies on how to improve the Exit brand and worked in a team-based environment, which included planning, organization, coordination and constant communication among staff members.

Skills

• Design: HTML, CSS, Figma, Adobe Suite, Anime Studio Pro

• Software & Internet: Windows 11 & Linux Mint user, Android OS enthusiast, Google Docs, Office 365 proficient

• Misc: B-category driving licence, 70 WPM average

Languages

• Serbian language - native

• English - fluent (spoken and written)

Projects

stefanyas.me - personal website built on HTML, CSS and vanilla JS

startovanje.com - small business venture designed to help people stuck with a dying car battery

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