Resume

Jack’s Flight Club — Project Manager & UX/UI designer

remote

2019—2021

• Optimized workflows related to web scraping, data analysis and automation.
• Did quality control and bug tracking for the website, user portal and mobile apps.
• Made sure tasks were done and deadlines were met by the team.
• Worked on CRM automations and contact management. Wrote training manuals, designed customer front-end forms, web pages and illustrations.
• Communicated between founders, CTO, designers and developers in planning, designing and building the website, user portal and mobile apps.

Jack’s Flight Club — Member Experience

remote

2018—2019

• Responded to general customer requests by email and processed cancellations.
• Communicated with customers through various channels, acknowledging and resolving customer complaints.
• Worked on client contact management, data entry and managed company social pages.
• Created and maintained solutions for a more efficient service rate.
• Communicated and coordinated with the team and provided feedback on the efficiency of the customer service process.

GroundLink — Customer Support Agent

Belgrade

2017—2018

• Answered phone calls, taking reservations in the company system.
• Effectively responded to customer requests by phone and email, while maintaining service level quota.
• Provided accurate information to customers regarding service cost, vehicle type and company policies, as well as promoting relevant products, upselling and responding to customer questions and complaints.
• Worked in shifts, nights and weekends with minimal supervision.

Bibo Global — ESL Tutor

remote

2014—2017

• Provided home-based 25-minutes lessons to students worldwide via Skype, teaching the English language.
• One-on-one lessons with students of all age groups with varying levels of English knowledge, gaining a courteous, professional and friendly relationship with clients.
• Delivered after-class notes and minutes, and refined time management as classes were short with a lot to cover in a short period of time.

Exit Festival — Quality Assurance

Belgrade

2013—2014

• Communicated with internal staff, planned tasks, managed and prioritized issues related to the brand’s website, social media platforms, as well as report bugs and errors to the development team.
• Tasked with promoting Exit Music Festival through social media and analyzing and reporting organic outreach of promos.

Exit Festival — Content Creator and Copywriter

Belgrade

2011—2014

• Participated in promotional work prior to Exit Music Festival, focusing on social media writing, sharing and feed maintenance and public flash mobs.
• Developed strategies on how to improve the Exit brand and worked in a team-based environment, which included planning, organization, coordination and constant communication among staff members.